Sunday, January 17, 2010

A Slippery Slope

This may seem a bit dated given all that has gone on in sports the last week. I want to take you back to the announcement of the new inductee to the Baseball Hall of Fame. As you may recall, the very good Andre Dawson made it in the regular voting.

I am a passionate baseball fan so bear with me while I make the argument that Andre Dawson is not deserving of the Hall. I believe that the Hall of Fame is for the exceptional, not the very good. I have watched baseball for 45 years and have seen some very good players. I have also seen or watched on TV a handful of exceptional players. Let me recount them in alphabetical order: Hank Aaron, Ernie Banks, Johnny Bench, Wade Boggs, George Brett, Lou Brock, Rod Carew, Roberto Clemente, Steve Carlton, Bob Gibson, Tony Gwynn, Catfish Hunter, Al Kaline, Sandy Koufax, Reggie Jackson, Mickey Mantle, Juan Marichal, Willie Mays, Willie McCovey, Paul Molitor, Joe Morgan, Eddie Murray, Jim Palmer, Tony Perez, Cal Ripken, Jr., Frank Robinson, Nolan Ryan, Mike Schmidt, Tom Seaver, Ozzie Smith, Willie Stargell, Carl Yastrzemski, and Robin Yount. This list is based on the best players I have seen in my lifetime. In 45 years, I believe there are 33 outstanding baseball players. A very elite list. Since 1970, 178 men have been elected to the Hall of Fame. Is it possible there's some dilution going on?

So what's the big deal. Here it is-as you add men who are good, they become the model and base for the future Hall of Fame voting. In the past, there were certain targets that if met, brought you into the Hall. Offensively, if you had more that 3,000 hit or over 500 home runs you were a lock. Pitchers who won 300 games also got in. These are automatic entries because it is so difficult to do. Unfortunately, a player like Andre Dawson doesn't match up. He had a .279 batting average, 438 home runs and 1,591 runs batted in. Now, the next guy who has similar numbers will have to be considered. Again, Dawson was a very, very good player but not exceptional. The Hall will continue to dilute and the exceptional will be crowded out by the very good.

How about your organization? Ever had to hire someone in a hurry to fill a position? You allow someone in your organization that "can do the job" but is not perfect for the job. You should only be hiring exceptional people. Once you dilute the hiring, all others interviewed are compared to the very good (or worse). What will eventually happen to your organization? It will move toward mediocrity rather than excellence. This will require more time supervising, mentoring, cajoling, documenting and ultimately firing. Not very productive from my standpoint.

Keep your standards high. Perform at your best and expect the same of others. It's a slippery slope once you go down the path of settling for less than the best.

Wednesday, January 6, 2010

What Took So Long?

The first day of the new year brought us news that Gilbert Arenas and his Washington Wizards teammate, Jarvis Crittenton pulled guns on each other after a recent practice. By my calculation, the event happened in December. Today, NBA Commissioner, David Stern, suspended Arenas indefinitely. Commissioner Stern is being hailed as a "zero tolerance" man coming down hard on Arenas. Not to be impolite, but WHAT TOOK SO LONG? It seems to me if an employee brings a gun to their workplace, they are gone. At minimum, a whole week has gone by without any action. In fact, Arenas was in Philadelphia last night and mocked the situation by being photographed before the game pointing his index fingers as guns in amusement. He played in the game.

I am not a big pro basketball fan (see paragraph above) but I do have some common sense. Why didn't the Wizards suspend him and Crittenton pending an investigation? A firearm in the locker room should not be tolerated for any reason. It's incredible that nothing happened until today. Perhaps the Wizards should change their name back to the Bullets.

It is my belief that the Wizards will never be a winning organization. Accepting thug-like behavior transcends the team and crumbles a positive foundation. In business, there are rules, procedures, policies and guidelines in place that set the tone and culture for all employees. It's not the written word that defines the culture but the actions that support it. How does your organization live up to its mission and core values? Many of you have them on the wall in the reception area or in the hallways. Are they for show or are all levels walking the talk?

It's hard to do the right thing because we've become jaded by headlines like these. Go back to basics, blow the dust off your values statement and set the right foundation for your organization. You'll be surprised at the results.

Thursday, December 24, 2009

Here's to the Good Folks of Sports!

It's taken a couple extra days to compose this year end blog. I want to end on a good note. There are many players, coaches and executives out there that embody the good in sports and really are role models. To help put this together, I've asked my friends, David Kot, Ken Glenn, Melissa Squarcia and Patrick Curry to participate. I appreciate their efforts and have noted their input below. Keep in mind, any of these folks could fall from grace (see Tiger Woods) at any time. This is based on what we know. In general, I've selected people who provide inspiration to others and help them achieve at higher levels.

Roger Barta, Head Football Coach for the Smith Center, KS Redmen
Coach Barta has coached the Smith Center Redmen for over 30 years compiling a 289 - 58 record. His team has won eight state championships in a town of less than 1,500. His team had a record 80 game winning streak broken in the 2009 championship game. Coach Barta and his team are the subject of a great read: Our Boys: A Perfect Season on the Plains with the Smith Center Redmen by Joe Drape. Coach Barta is a great teacher and has led by example all his life. Read the book, it will all make sense.

Kris O'Dowd, Center, University of Southern California
Kris is a late addition to my list but no less worthy. I was watching ESPN while wrapping presents on Thursday when I saw the story of twelve year old Jake Olson. Jake is twelve and has battled cancer since his birth. It took his left eye when he was one. Over the next 12 years, the cancer came back 8 times. Finally, he had to have his right eye removed. Jake played center for his flag football team and became friends with Kris O'Dowd Southern Cal's center. He came to practices and O'Dowd took him under his wing. Kris was there before the surgery and has provided support since then. Kudos for looking beyond himself and understanding the impact he can have as an athlete. Follow the story on ESPN.

Tony Dungy, Retired Football Player and Coach
This is a good man, was a great coach, and now is the official rehabilitator of wayward athletes. He is a wonderful man who has shown us the pain of losing a son to suicide and knew when to hang it up. He continues to teach us right from wrong. My friend, Patrick Curry, lobbied hard for him. Coach Dungy needs to be careful not to get overexposed.

Toby Gerhart, Running Back, Stanford Cardinal
My friend Ken Glenn is passionate about this guy. The east coast didn't see much of Toby, but he has compiled impressive statistics over his four year at Stanford. He came in second in the Heisman and finished first in rushing yards (1,726) and touchdowns (26). He won numerous awards for football and plays baseball for the Cardinal. He will graduate in 2010 with a Management Science and Engineering degree. You get the feeling he can do anything he puts his mind to. He seems humble and focused. Keep an eye on this young man!

Derek Jeter, Shortstop, New York Yankees
He will go down as one of the most admired players in the history of baseball. Even Red Sox fans have to admire the "Captain." He set the Yankee record for hits this year in addition to having one of his best seasons. He is a person who goes out every day and hustles, works hard and achieves results. He will be a first ballot hall-of-famer. He also runs the "Turn 2 Foundation" and has given out over $10 million since 1996 to kids programs in Kalamazoo, MI, New York and Tampa. These grants help kids "turn 2" a more positive lifestyle.

Charlie Manuel, Manager, Philadelphia Phillies
He is a personal favorite. He has no airs and few expectations other than to win. He wants his ballplayers to hustle and think every play. I was one of the first to boo the decision to hire him in 2004. Boy, was I wrong! He has taken on sportswriters and members of his team when they don't perform or make the effort. The results, three straight years of playoffs, two trips to the World Series and a World Championship in 2008. He guided the team to the World Series in 2009 having to contend with a slumping Jimmy Rollins, the death of Harry Kalas, and a bullpen held together with rubber bands and bailing wire. Great leadership from a great man.

Michael Oher, Offensive Tackle, Baltimore Ravens
His life story (to date) is detailed in the book and movie, "The Blind Side" by Michael Lewis. His story is incredible. He is one of 13 kids left by his parents to fend for themselves. He gets taken in by a wealthy family who raises him to be a good kid and excellent football player. The Tuohy's of Memphis probably deserve their own posting. He proves that a positive attitude, hard work, and the help of others will help bring success. He was the 23rd pick in the 2009 draft by the Ravens. He played college ball at Ole Miss.

Tim Tebow, Quarterback, University of Florida
My initial thought is he's too good to be true. His performance and leadership to date are unparalleled. He has led the University of Florida to a national championship in 2008. He came back in 2009 for his senior year and played well. He is a great student, athlete and person. His eye black with scripture readings is the real deal. My friend Melissa Squarcia made the suggestion and convinced me to add him to the list. Good choice!

Ed Thomas, Deceased, Football Coach, Aplington-Parkersburg High School (Iowa)
We read about Ed Thomas with great sadness last summer when an ex-football player came and shot Coach Thomas. He died of his wounds. He is hailed as a hero in his community by leading the effort to bring the town back after a tornado in 2008. He won 292 games in 37 seasons. He was more than a coach, he was role model for the kids and the town. Follow this link to the story in Sports Illustrated. Indeed, a good man down.

Kay Yow, Deceased, Basketball Coach, North Carolina State Women's Team
Kay won 737 games over a 38 year career as a women's basketball coach. She won 680 games for the lady Wolfpack. She fought a valiant bout against cancer for over 20 years but it ultimately took her life in January. She coached nearly to the end as she took a leave of absence in early January and died January 24th. She is a hero to all that played for her. She taught women how to win and showed all of us how to live. Her moving farewell brought over 1,400 mourners to tears and cemented her reputation as a teacher, motivator, and ultimately healer. Rest in peace. See the video on youtube.

There are thousands of people making a difference every day, these are but 10 that made my list. So many are in the shadows that is takes a tragedy to uncover their impact. There are role models for all of us. Be one yourself!

Here's to a great 2010. Thank you for following this blog and the comments I've received. We'll pick it up in January. Happy Holidays to all!

Monday, December 14, 2009

Here We Go Again!

I found myself struggling for a topic this week. I was thinking about some of the positives in the sports world and decided that would be my last blog of the year. Yesterday, my son and I sat down to watch the Saints/Falcons game when within minutes, the idea came to me!

On Thursday evening around 10:45 pm, Jonathan Babineaux, starting defensive tackle for the Atlanta Falcons was pulled over and arrested for possession of 40 grams of marijuana along with some minor vehicle issues like too much tint on his windows, driving without a license, and an expired tag. He will now fall under the NFL's substance abuse policy because he had more than an ounce of marijuana in his possession.

Given this situation, some teams and coaches would sit the player as a statement that this alleged behavior won't be tolerated. Not the Falcons. They played their star lineman against the Saints and he recorded three tackles and a quarterback hurry. Coach Mike Smith of the Falcons had this comment: "First and foremost, anytime one of our guys show up in a negative light, I am and we are as an organization disappointed. With that said, this is a process that the league and the legal system goes through. We are going to let that process run its course."

In other words, Jonathan plays until the League says he can't or he's convicted of possession-whichever comes first. Two issues here: The Falcons should set the standards for their team and what is the example they are setting?

Most organizations have employee handbooks that describes and defines what's right, fair and tolerated. It will also describe the process by which deviations from appropriate behavior will be addressed. I'm sure the Falcons have a similar handbook, made more complicated by the Player's Union. The intent of these handbooks is to set the tone and expectations of an organization. It creates an overall sense of discipline. Once known, most if not all employees follow the rules or work to get them modified if they appear onerous. In the private sector, an employee who was arrested would still be able to work until decisions were made through the legal process. But, an arrest would follow them for a period of time as they filled out applications for credit or a new job. What message are the Falcons sending by allowing him to play? They could have sat him for a quarter, half or the whole game to let the rest of the team know that a player, no matter how good, has a responsibility to the team to be at their best. This certainly means not being arrested!

Good organizations set the tone for high expectations. The Falcons will continue to mire in mediocrity until they get their house in order and instill discipline in the clubhouse.

Saturday, December 5, 2009

It's Always the Cover Up!

What a week it's been. Every day since Black Friday we have woken up with news of alleged "transgressions" by Tiger Woods. It all began with the accident in the wee hours of the morning. Improbably, Tiger was saved by his wife Elin who "courageously" used a golf club (apparently one was handy) to break the glass in the back of the SUV Tiger was driving when he hit as many immovable objects as possible in his neighborhood. Elin then dragged him out of the car and waited for the paramedics to arrive. I suppose that when you break the glass in the back of a vehicle, it unlocks all the doors so the person "trapped" can get out. Kids, don't try this at home!

It appears the reality is that Tiger had some "transgressions" which he is deeply sorry for and has publicly apologized to his family on his website. In the meantime, we are led to believe he and Elin are re-negotiating their pre-nuptial agreement in an attempt to "save the marriage" so Elin will stay at least two more years. Does this mean she'll be a free agent in 2012?

Let's look at the facts. Tiger Woods wrecked his car at 2:30 in the morning after Thanksgiving. Does anything positive happen when people are out at 2:30? What happened after that appears to be an attempted cover up by the Woods family and advisers to create positive spin and save Tiger's image. Unfortunately, there are folks out there who kept some voice mails that seem to indicate some "transgressions" have taken place.

All this is none of our business. Unfortunately, Tiger and his team have made it our business. They have tried to cover up what really happen. It's the cover up that we can't stand. Athletes, politicians, stars, business tycoons and regular folks have trouble coming clean. Wouldn't Richard Nixon have been better off by explaining that his overzealous re-election team crossed the line and they have been fired?

In business, many feel that others can't handle the truth (see Jack Nicholson in "A Few Good Men"). Instead, we lie, understate, and cover up. Most of us can overcome a mistake or lapse in judgement. None of us can survive a cover up gone wrong. Eventually, the truth survives.

As leaders, we need to create and foster an atmosphere that promotes responsibility and the room for people to make mistakes. If the organization can create that accountability where the person admits a mistake, explains how it will be corrected, and is allowed to move on with their plan-then the organization will thrive. Are you aiding and abetting a cover up or promoting an atmosphere of trust, challenge and openness? Create Tiger's, not Cheetah's!

Friday, November 27, 2009

Retirement, Resignation or POI

Happy Thanksgiving to all and welcome to the Holidays. Thanksgiving Day gave most of us a chance to take a break from our typical days and enjoy friends and family and give thanksgiving for what we have or what we can do. Enjoy the season.

The Holiday weekend began with Allen Iverson, late of the Memphis Grizzlies, announcing his retirement. It appears Iverson is frustrated that he can't find a team that will allow him to start so he's taking his ball and going home. He is a first ballot hall of famer who holds many scoring records. He also brings significant baggage with him at each stop. Philadelphians put up with good Allen and bad Allen for nearly 10 years as a 76er before being traded to the Denver Nuggets. If he's not playing, he's a disruption. I know he could bring values to a team, but he needs to take the role of elder statesman, teach others and contribute when called on. Many athletes face this point in their career.

Athletes aren't the only ones who face a role change as careers advance. Employees face this dilemma frequently due to the flattening of the organization and people staying in their job and potentially blocking advancement of higher potential employees. We have seen many jobs eliminated the last 18 months as associates have been given early retirement, retired, or POI'd. Being POI'd is a polite way of saying your contributions are no longer needed. Thus the employee is leaving to "Pursue Other Interests." In my experience, this is code for the employee being terminated, either for cause or they are no longer a fit. On occasion, it's the employees' decision, but not usually.

Employees need to properly assess their contributions with the help of management. In many cases, their ability to stay employed may be a result of their flexibility in assignments, willingness to mentor and ability to utilize their skills in a different way. This is not necessarily an age issue, but an issue for those in their jobs for a long time. Employees need to make the choice on their career, but they also need to understand their role and be willing to assist where they can best serve.

Sunday, November 22, 2009

Awards and Recognition

This past week, baseball gave out several awards for achievement during the 2009 season. We had both leagues Cy Young award winners announced, Tim Lincecum of the Giants and Zack Greinke of the Royals. The respective Managers of the Year were also announced, Jim Tracy of the Rockies and Mike Scioscia of the Angels. Next week the leagues Most Valuable Players (MVP) will be announced which should bring award season to a close.

All of these men were deserving, but are were there others that could/should have won? The answer is an obvious yes! Chris Carpenter and Adam Wainwright could make cases for a National League Cy Young. CC Sabathia and Felix Hernandez could easily have won in the American League. I'm sure their fans howled a bit when Greinke was announced. On a personal level, I felt that Charlie Manuel, the Phillies manager, warranted a better showing than 6th place in the voting. He took his team back to the playoffs (the voting occurs before post season), he juggled his starters and bullpen all season, Jimmy Rollins didn't hit until June, and he lead the team through the death of Harry Kalas in April. Jim Tracy was the obvious winner in taking the Rockies to the playoffs, but Charlie deserved better.

This is the struggle we all face in organizations. How do you choose the best? What are the criteria for employee of the month or special recognition? This is a mine field! Every organization has employee recognition at the top of their list, but few execute it well. My experience is that there are more disgruntled employees as a result of the recognition process.

To do it well, you must identify the requirements, model the appropriate behavior and be firm about expectations. You must stay away from "favorites" and focus on results. Identifying requirements isn't easy in practice. This is the same for promotions. I know what I mean when I say the person must be proactive, do projects that affect the entire organization and have poise and confidence. The problem is, my definition is probably different than the person I'm coaching. I need to use examples and be diligent in pointing out those behaviors that meet the organizational definitions.

Recognition is critically important and must be done. Be deliberate and purposeful in your methodology in order to get the desired results.